Frequently Asked Questions

Products

How do I know a stand, sleeve or bag will fit my device? Each listing gives the measurements and the size range stated by the maker, usually in both inches and centimeters. Measure your laptop or tablet with its case on and compare the two numbers before ordering.

What is the best way to deal with cables under a desk? Three things solve most of it: a vented box that hides a power strip and its adapters, clips that hold individual leads in line, and a tray that lifts the whole bundle off the floor. Nothing in that group needs tools to fit.

Do you sell anything for working away from home? Yes. Document pouches, lockable file bags, cable pouches, packing organizers and travel comfort items are all stocked, alongside the desk range.

Are your products new? Every item sold by Aristacorp is brand new and arrives in its original packaging. We do not sell open-box, refurbished or returned stock, and we do not offer gift wrapping.

Delivery

Where do you deliver? To all 50 U.S. states. We do not ship outside the United States.

What does delivery cost? Nothing. Standard shipping is free on every order, with no minimum spend. There is no express or expedited service to upgrade to.

How long will it take? Orders are prepared within 0-1 business days, and standard delivery then takes 2-3 business days. Weekends and public holidays are not business days.

How do I follow my parcel? A tracking number is emailed to you when the parcel is handed to the carrier. Use it on the carrier's own tracking page at any point after that.

Paying

Which payment methods can I use? We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whatever is available to you appears at checkout.

Is it safe to enter my card details? Yes. The checkout is SSL-encrypted and PCI-DSS compliant, and we never store your full card details.

Returns

What can be returned? Manufacturing defects, items damaged in transit, and wrong items received. Contact us within 30 days of delivery. We do not accept returns for change of mind or personal preference, so please check dimensions and compatibility before ordering.

My parcel arrived damaged. What now? Tell us within 72 hours of delivery and send photos of the item, the outer box, the shipping label and the inner packaging. That set of photos is what lets us open a claim quickly.

How do I start a return? Email support@aristacorp.com with your order number and a short description of the problem, adding photos where they apply. We review return requests within 1-2 business days and send instructions if the request is approved. Return shipping on an approved return is paid by us.

When do I get my money back? Once the item is back with us and has been inspected, the refund is issued to your original payment method within 3-7 business days. Your bank may take a little longer to show it on your statement.

Support

How do I reach a person? Write to support@aristacorp.com or call +1 (314) 666-7683 during Monday-Saturday, 9:00 AM - 6:00 PM CT. Messages are answered within 1-2 business days.