Refund & Returns Policy

Effective Date: October 01, 2026

This policy sets out when Aristacorp will take an item back, what we need from you, and how quickly the money returns to you. Please read it before ordering, because it is deliberately specific about what is and is not covered.

1. What Qualifies

We accept a return in three situations:

• Manufacturing defect. The item has a fault in its materials or its workmanship.
• Transit damage. The item was damaged on its way to you.
• Wrong item. What arrived is not what you ordered.

2. What Does Not Qualify

We are not able to accept a return because you have had a change of mind, because an item is not the size or color you pictured, or for reasons of personal preference. This is why every listing carries the dimensions, capacity and materials we were given, and why we would rather answer a question before you order than process a return afterwards. Ask us anything at support@aristacorp.com and we will check.

3. The Window

Contact us within 30 days of the delivery date confirmed by the carrier. A request made after that window has closed cannot be accepted.

4. Reporting Damage

Damage in transit must be reported within 72 hours of delivery, and we need four photographs to take it up with the carrier:

• the damage to the product itself;
• the outer shipping box, showing its condition;
• the shipping label, readable in full;
• the inner packaging and padding.

Keep the box and the packing material until the claim is settled, as the carrier may ask to inspect them.

5. How to Start a Return

• Email support@aristacorp.com with your order number and a short description of the problem.
• Attach the photographs described above where the item is damaged or defective.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send return instructions, including the address and the method to use.
• Pack the item securely, in its original packaging where you still have it, and send it back using the instructions provided.

Please do not send anything back before a return has been approved; unannounced parcels cannot be matched to an order.

6. Who Pays the Return Shipping

We do. On any approved return, whether it is a defect, transit damage or a wrong item, the cost of returning the item is covered by us. You will not be charged to send back something that qualifies.

7. Refunds

Once the item reaches us it is inspected against the reason given. Approved refunds are issued to the original payment method within 3-7 business days of that inspection. Your bank or card issuer may then take a few days more to show the credit on your statement, which is outside our control.

8. Exchanges and Store Credit

We do not operate an exchange program and we do not issue store credit. Where an item qualifies, the resolution is a refund to the original payment method. If you want the same item again, place a new order at any time.

9. Cancelling an Order

If you need to cancel, write to support@aristacorp.com as quickly as you can, quoting the order number. Because orders are processed within 0-1 business days, an order that is already packed or handed to the carrier cannot be cancelled; wait for it to arrive and contact us if it qualifies under this policy.

10. Contact

For any question about a return or a refund, reach us at support@aristacorp.com, or by phone on +1 (314) 666-7683 during Monday-Saturday, 9:00 AM - 6:00 PM CT.